Privacy Policy
Welcome to the website of Stonebridge Real Estate Advisory. We respect your privacy and are committed to protecting your personal information across our website, forms, analytics, and messaging channels including RCS/SMS.
1. Information We Collect
1.1 Personal Information you provide
When you submit forms, request a callback, register interest in a project, or contact us, we may collect: name, email, phone number, city/area, project preferences, budget, and any message you include.
1.2 Browsing/Device Information
We may automatically collect technical data such as IP address, device and browser type, pages viewed, referring/exit pages, timestamps, and similar diagnostic data.
1.3 Communications Data
If you communicate with us via email, phone, WhatsApp, or RCS/SMS, we may retain the content of the message, metadata (date/time, delivery status), and any files you send.
2. How We Use Information
- Providing Services: To share property listings, floor plans, prices, availability, site-visit scheduling and related advisory services you request.
- Communication & Support: To respond to enquiries, send confirmations and handle customer support.
- Marketing (with consent): To send project updates, offers, newsletters and event invites. You can opt out anytime (see Section 7).
- Analytics & Improvement: To understand site usage, improve our content and measure campaign effectiveness.
- Legal/Compliance: To enforce terms, prevent fraud, and comply with applicable laws or lawful requests.
4. RCS/SMS Messaging (Important)
We may use RCS (Rich Communication Services) and/or SMS to send transactional alerts (e.g., appointment confirmations, site-visit reminders) and, with your consent, promotional updates.
4.1 Consent & Opt-In
- You opt in when you submit our forms, check an opt-in box, reply to a keyword, scan a QR, or otherwise request updates.
- By opting in, you authorise us to send messages to the mobile number you provided, including via RCS/SMS.
4.2 Message Frequency
Frequency varies based on your requests and ongoing conversations (typically a few messages per month unless you are actively engaged in a transaction).
4.3 Charges
We do not charge you for messages, but your carrier’s message and data rates may apply.
4.4 Keywords
To manage preferences via RCS/SMS, you may send:
- HELP – to receive assistance or a link to this policy
- STOP / UNSUBSCRIBE – to stop receiving promotional messages
- START – to re-subscribe after opting out
4.5 Data We Process for RCS/SMS
- Mobile number, message content, delivery/read status, timestamps, and limited device/carrier info.
- This data may be processed by telecom carriers and messaging partners solely to deliver messages.
4.6 India-Specific Notes
- We respect DND/NDNC preferences and send marketing messages only with consent or as permitted by applicable regulations.
- You can also write to us to withdraw consent at any time (see Section 10).
4.7 Retention
RCS/SMS logs are retained only as long as necessary for delivery, troubleshooting, audit and legal purposes, then deleted or anonymised.
6. Security
We maintain reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. Your Choices & Rights
- Access/Update: Request a copy of your personal information or ask us to correct inaccuracies.
- Delete: Request deletion of your data, subject to legal/contractual requirements.
- Marketing Opt-Out: Use STOP for RCS/SMS or unsubscribe links in emails/newsletters.
- Withdraw Consent: You may withdraw consent for processing/marketing at any time; this does not affect prior lawful processing.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided us information, please contact us and we will delete it.
9. Changes to this Privacy Policy
We may update this Policy from time to time. The latest version will be posted here with the effective date. Material changes will be highlighted.
Effective Date: 01 Nov 2025
10. Contact Us
For questions, requests or complaints regarding this Policy or our data practices, contact us at:
Email: info@stonebridge.in
Phone/WhatsApp: +91 93200 05500
If you contact us about RCS/SMS, please include your mobile number and the keyword HELP so we can locate your record quickly.